COMMUNITY

Community Management

ENGAGE YOUR
COMMUNITY.
BUILD REAL CONNECTIONS.

Your followers aren't reacting to your posts? Comments go unanswered and your community seems inactive? We take over the daily management of your social media to turn every interaction into an opportunity to build a lasting relationship with your audience. You get an engaged community that talks about you, shares your content and buys your products.

Request my free audit arrow_forward See our method

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COMMUNITY MANAGEMENT star MODERATION star ENGAGEMENT star E-REPUTATION star CRISIS MANAGEMENT star COMMUNITY MANAGEMENT star COMMUNITY MANAGEMENT star MODERATION star ENGAGEMENT star E-REPUTATION star CRISIS MANAGEMENT star COMMUNITY MANAGEMENT star

The problem

ARE YOUR SOCIAL NETWORKS A MONOLOGUE?

If you recognise yourself in any of these situations, your community needs a professional community manager.

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Comments left unanswered

Your followers ask questions, leave comments, send private messages. But no one replies — or only three days later. Every ignored interaction is a lost opportunity to build a relationship and potentially make a sale.

trending_down

Engagement in free fall

Your likes are dropping, your comments are scarce, your stories are watched by a handful of people. Algorithms penalise your lack of interaction and your organic reach collapses. Your community exists, but it no longer sees you.

sentiment_dissatisfied

Unmanaged negative reviews

A dissatisfied customer posts a negative comment. Without a quick professional response, that comment becomes visible to all your prospects. Your online reputation deteriorates and you lose potential customers before even reaching them.

schedule

No time to manage your accounts

You manage your business, your clients, your teams. Managing a community takes time, regularity and responsiveness. You know it matters, but you simply don't have the hours to do it properly every day.

Our deliverables

WHAT YOU GET WITH OUR
COMMUNITY MANAGEMENT

A complete service covering every dimension of your community presence on social media.

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Daily community management

We manage your accounts every day of the week. Publishing at optimal times, proactive interactions with your audience, replies to comments and private messages within 2 hours. Your presence is lively, consistent and coherent.

check Posts scheduled at peak hours
check Comment replies within 2h
check Private message management

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Moderation & E-reputation

We permanently monitor what is said about your brand. Negative comments, reviews, mentions, tags: nothing escapes us. We moderate conversations, remove spam and protect your brand image daily.

check E-reputation monitoring 7 days/7
check Proactive comment moderation
check Real-time reputation alerts

crisis_alert

Crisis management

A bad buzz, a viral negative comment, an unexpected controversy. We have a proven crisis management protocol that protects you. Rapid detection, assessment, calibrated response and post-crisis follow-up to minimise impact and restore trust.

check 4-step crisis protocol
check Response within 30 minutes
check Post-crisis monitoring and analysis

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Brand Voice & Identity

We create a unique brand voice guide for your brand. Every interaction reflects your personality, your values and your positioning. Your followers recognise your brand from the very first sentence, on every platform.

check Custom brand voice guide
check Cross-platform consistency
check Training for your internal team

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Community growth

We don't just manage your existing community — we actively grow it. Engagement strategies, collaborations, initiated conversations, strategic hashtags. Every month, your community grows with qualified followers.

check Organic growth strategies
check Proactive engagement within your niche
check Monthly growth targets

monitoring

Reporting & Insights

Every month you receive a comprehensive report on community activity: number of interactions, response time, audience sentiment, trending topics, recommendations. You know exactly how your community is evolving and why.

check Detailed monthly report
check Sentiment analysis
check Actionable recommendations

Our process

HOW WE MANAGE YOUR COMMUNITY

A structured 4-step process to turn your community into a genuine growth engine.

Immersion & Audit

We immerse ourselves in your brand universe. Analysis of your current community, audit of past interactions, study of your audience sentiment and competitor benchmarking. We identify strengths, weaknesses and opportunities.

Week 1

Guidelines & Protocols

We create your brand voice guide, response protocols, crisis management scenarios and moderation guidelines. Every situation is anticipated so your followers always receive the right answer at the right time.

Week 2

Activation & Community Management

Your community manager dedicated prend the commandes. Daily community management, responses to interactions, launch de conversations, moderation proactive. Your community prend vie and your engagement commence a increase.

Ongoing

Continuous Optimisation

Every month we analyse performance, adjust engagement strategies and identify new community growth opportunities. Your community grows and engages more and more each month.

Monthly

Results

WHAT OUR COMMUNITY MANAGEMENT DELIVERS

Average engagement

Response time

Interactions handled

Communities managed

E-commerce Mode

+340%

Maison Eclat

Engagement rate multipliesd by 4 in 5 months thanks to daily management and a proactive conversation strategy with the community.

SaaS B2B

x3.2

CloudSync Pro

Leads generated via LinkedIn conversations multipliesd by 3.2 in 4 months. Community management became their number-one acquisition channel.

Restauration

+180%

Saveurs d'Atlas

Number of private messages received up 180% in 3 months, converted into bookings thanks to reactive, personalised management.

Frequently Asked Questions

YOUR QUESTIONS ABOUT COMMUNITY MANAGEMENT

What exactly is community management? expand_more

Community management consists of animating, moderating and developing your community on social media. This includes publishing content, responding to comments and private messages, moderating discussions, e-reputation monitoring and crisis management. The goal is to build an authentic relationship between your brand and your audience to turn your followers into loyal customers.

How much time per day do you dedicate to managing our community? expand_more

Our community managers are active on your accounts between 3 and 8 hours per day depending on your plan. Private messages receive a response within 2 hours on average during active hours. We cover your audience's peak hours to maximise engagement and leave no interaction unanswered.

How do you handle a crisis on social media? expand_more

We have a 4-step crisis management protocol: immediate detection through our continuous monitoring, severity assessment, drafting a validated response with you, and post-crisis follow-up. In an emergency, we contact you within 30 minutes and propose an action plan. Our goal is to turn every crisis into an opportunity to show your brand's transparency.

Do you also respond to private messages? expand_more

Yes. Managing private messages is an integral part of our community management service. We respond to Instagram DMs, Facebook Messenger messages, LinkedIn InMails and any other platform messaging. The average response time is 2 hours during active hours.

How do you maintain our brand voice on social media? expand_more

We create a comprehensive brand voice guide at the start of our collaboration. This document defines your brand personality, expressions to use or avoid, the level of formality and types of responses for each situation. Our community managers are trained to your brand identity and follow this guide daily to ensure perfect consistency.

What reporting do we receive on community activity? expand_more

Every month you receive a detailed report including: interactions handled, average response time, engagement rate, community growth, audience sentiment (positive, neutral, negative), the most discussed topics and our strategic recommendations for the following month.

READY TO ENGAGE YOUR COMMUNITY?

Request your free community management audit. We analyse your community and show you how to turn it into a growth engine.

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schedule Response within 24h verified Without engagement

Our cities

WE OPERATE IN THESE CITIES

Click on your city to discover our local services.

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GO DEEPER WITH OUR GUIDES

Expert guide

ARE YOUR SOCIAL NETWORKS A MONOLOGUE?

Comments left unanswered

Engagement in free fall

Unmanaged negative reviews

No time to manage your accounts

WHAT YOU GET WITH OURCOMMUNITY MANAGEMENT

Daily community management

Moderation & E-reputation

Crisis management

Brand Voice & Identity

Community growth

Reporting & Insights

HOW WE MANAGE YOUR COMMUNITY

Immersion & Audit

Guidelines & Protocols

Activation & Community Management

Continuous Optimisation

WHAT OUR COMMUNITY MANAGEMENT DELIVERS

Maison Eclat

CloudSync Pro

Saveurs d'Atlas

YOUR QUESTIONS ABOUT COMMUNITY MANAGEMENT

READY TO ENGAGE YOUR COMMUNITY?

Our other Social Media services

Social Media Strategy

Social Content Creation

Influencer Marketing

WE OPERATE IN THESE CITIES

Social Media in Paris

Social Media in Marseille

Social Media in Lyon

Social Media in Brussels

Social Media in Montreal

Social Media in Cotonou

Social Media in Casablanca

Social Media in Dakar

Social Media in Abidjan

Social Media in Tunis

GO DEEPER WITH OUR GUIDES

Stratégie social media 2026

Calendrier éditorial social

Community management

Formats vidéo réseaux sociaux

WHAT YOU GET WITH OUR
COMMUNITY MANAGEMENT